Frequently Asked Questions - FAQ
Q. Where can I buy your products?
A. There are two ways:
1. Go to your local bike shop (LBS) and ask if they deal with our products. If they are not currently set up, we can get them going with just one phone call/email.
2. You can order directly from us. Please note that we always sell at the Manufacturer's Suggested Retail Price (MSRP) and our policy is not to discount current models. If you are after a better deal for whatever reason, please talk to your local shop.
Q. What measurements do I need to know to replace my rear shock?
A. With the shock fully extended (no loading) make the following 2 measurements:
1. Measure the distance from one eyelet to the other eyelet (eye-to-eye or i2i) of the shock. This is the center-to-center distance from each of the mounting bolts.
2. Measure the distance the plunger or air sleeve can collapse inside the shock. This is from the base of the shock body to the end of the exposed air sleeve or plunger rod.
Q. What does it all mean?
A. Basic Terminology:
- Travel refers to how much movement a suspension mechanism allows. It usually measures how much the wheel axle moves.
- Preload refers to the force applied to spring component before external loads, such as rider weight, are applied. More preload makes the suspension sag less and less preload makes the suspension sag more. Adjusting preload affects the ride height of the suspension.
- Rebound refers to the rate at which the suspension component returns to its original configuration after absorbing a shock. The term also generally refers to rebound damping or rebound damping adjustments on shocks, which vary the rebound speed.
- Sag refers to how much a suspension moves under just the static load of the rider. Sag is often used as one parameter when tuning a suspension for a rider. Spring preload is adjusted until the desired amount of sag is measured.
- Lockout refers to a mechanism to disable a suspension mechanism to render it substantially rigid. This may be desirable during climbing or sprinting to prevent the suspension from absorbing power applied by the rider. Some lockout mechanisms also feature a "blow off" system that deactivates the lockout when an appropriate force is applied to help prevent damage to the shock and rider injury under high unexpected loads.
- Bob and squat refer to how a suspension, usually rear, responds to rider pedaling. Squat usually refers to how the rear end sinks under acceleration, and bob refers to repeated squat and rebound with each pedal stroke. Both are undesirable characteristics as they rob power from pedaling. Many suspension systems incorporate anti-bob, anti-squat, or "platform" damping to help eliminate bob.
- Compression damping refers to systems that slow the rate of compression in a front fork shock or rear shock. Compression damping is usually accomplished by forcing a hydraulic fluid (such as oil) through a valve when the shock becomes loaded. The amount of damping is determined by the resistance through the valve, a higher amount of damping resulting from greater resistance in the valve. Many shocks have compression damping adjustments which vary the resistance in the valve. Often, lockouts function by allowing no compression.